Privacy Policy

Last Updated: January 2026

Brentwood Veterinary Hospital (“we,” “us,” or “our”) is a veterinary hospital, providing routine and preventative care for companion animals. We are committed to protecting the privacy of our clients and website visitors.
This Privacy Policy explains how personal information is collected, used, and protected when you interact with our website or digital communication tools.

Information We Collect
We may collect:
• Name, email address, and phone number
• Appointment requests and service inquiries
• Pet-related details you voluntarily provide
• Messages submitted via forms or chat tools
Please do not submit sensitive personal, payment, or medical record information through website chat or marketing forms.
Automated & Website Data
We may automatically collect:
• IP address and browser type
• Device and operating system information
• Pages visited and interaction timestamps
• General location data (city or region)
This information supports website performance, analytics, and security.
AI-Assisted Tools & Website Chat
Our website may use automated or AI-assisted chat tools to:
• Answer general questions
• Route inquiries to our team
• Assist with appointment requests
These tools do not provide veterinary diagnoses or medical advice and should not be used in emergencies.
SMS & Mobile Messaging
If you provide your phone number, you may receive conversational text messages related to appointment coordination or inquiries you initiate.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by texting STOP. For assistance, text HELP.
Use of Information
We use personal information to:
• Communicate with clients
• Schedule appointments
• Operate and improve our website
• Comply with legal obligations
We do not sell personal information.
Third-Party Providers
We use trusted service providers for hosting, analytics, CRM systems, and digital communications.
Our website, marketing systems, and AI tools are supported by VSA VET Media Inc., acting as a data processor.
Data Security & Retention
We maintain reasonable safeguards to protect personal information and retain it only as long as necessary.
Your Rights
Depending on your location, you may request access, correction, or deletion of your personal information.
Contact Information
Brentwood Veterinary Hospital
📍 4489 Hastings Street, Burnaby, British Columbia V5C 0L6, Canada
📧 info@brentwoodvet.ca
📞 +1 (604) 900-8383

This site is not a part of the Facebook/meta website or Facebook/meta Inc. Additionally,
This site is NOT endorsed by Facebook/meta in any way.
FACEBOOK/META is a trademark of FACEBOOK/META, Inc.

Who we are

Suggested text: This service operates through our official business website.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.