Frequently Asked Questions at Brentwood Animal Hospital

Have a question about our veterinary services, clinic hours, or how to book an appointment? You will find answers to the most common questions from Burnaby pet owners below. If you do not see what you are looking for, our team is happy to help. Call us at (604) 900-8383 or visit us at 4489 Hastings Street in Brentwood, Burnaby.

HOURS AND LOCATION

We are located at 4489 Hastings Street in the Brentwood neighborhood of Burnaby, BC V5C 0L6. Customer parking is available at the back of the building and in the underground parkade. Please call us at (604) 900-8383 during clinic hours for access to the parkade.

We are open Monday, Tuesday, Wednesday, and Friday from 9:00 AM to 8:00 PM, and Saturday and Sunday from 9:00 AM to 6:00 PM. We are closed Thursdays and statutory holidays.

Yes. Customer parking is available at the back of the building and in the underground parkade at our Hastings Street location. Please call (604) 900-8383 during clinic hours if you need access to the underground parkade.

APPOINTMENTS AND NEW CLIENTS

You can book online at brentwoodvet.ca/request-an-appointment or call us at (604) 900-8383 during clinic hours. New clients are welcome to register through our website before their first visit to help streamline the process.

Yes. We are currently welcoming new patients for dogs and cats. You can register as a new client at brentwoodvet.ca/new-client-registration and book your first appointment online or by calling (604) 900-8383.

Yes. We welcome walk-in patients during clinic hours for urgent concerns. For routine appointments, booking in advance is recommended to secure your preferred time. Calling ahead when possible helps us prepare for your arrival.

If you have any previous veterinary records, vaccination history, or health documents from a prior clinic, bringing those along is helpful. Our team will create a file for your pet and review their history at the first visit.

SERVICES

We offer a full range of services for dogs and cats, including preventive care exams, vaccinations, microchipping, dental care, surgical services, pet diagnostics, nutrition counseling, medical grooming, preventive care plans, and end-of-life care. Visit brentwoodvet.ca/services for the complete list.

Yes. We provide professional dental cleanings, digital dental X-rays, scaling and polishing, and tooth extractions for dogs and cats. Cleanings are performed under general anesthesia. Ask our team about a dental evaluation at your next preventive care visit.

Yes. Spay and neuter surgery is available for dogs and cats at Brentwood Animal Hospital. The appropriate timing depends on your pet’s species, breed, and size. Our team will discuss the right timing for your individual pet at their preventive care visit.

Yes. We offer complete vaccination series for puppies and kittens starting from 6 to 8 weeks of age, with boosters every 3 to 4 weeks until 16 weeks old. Our veterinary team will build an individualized schedule for your pet at each visit.

Yes. Our Online Store is available at myvetstore.ca/brentwoodvet. You can submit refill requests and order veterinary-grade products at any time. Call us at (604) 900-8383 during clinic hours if you need help placing an order.

URGENT CARE AND EMERGENCIES

Yes. We welcome walk-in patients for same-day urgent care during all clinic hours. For serious concerns, calling ahead when possible helps us prepare for your pet’s arrival. Our team is ready to assess urgent situations promptly during our open hours.

For after-hours emergencies, please contact Canada West Veterinary Specialists and Emergency at (604) 473-4882 at 1988 Kootenay Street in Vancouver. Additional options include VCA Canada Vancouver Animal Emergency at (604) 879-3737, and Central Animal Emergency Clinic in Coquitlam at (778) 743-3396.

Yes. During our clinic hours, you can bring your pet in without an appointment for urgent or emergency concerns. We recommend calling ahead at (604) 900-8383 if the situation allows, so our team can be ready when you arrive.

PAYMENT AND INSURANCE

Yes. We can work with most pet insurance providers and provide itemized receipts for claim submission. We recommend contacting your insurance provider before your visit to confirm coverage details and to ask about direct billing availability.

Annual preventive care exams are recommended for adult dogs and cats. Senior pets benefit from twice-yearly exams to support closer monitoring of age-related changes. Puppies and kittens typically need several visits in their first year. Our team will help you set the right schedule.

We provide veterinary care for dogs and cats. If you have a question about a species not listed, please call us at (604) 900-8383 and our team will be happy to assist you.

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